Information We Collect

Running an educational platform means we need certain information to provide you with quality learning experiences. Here's what we typically gather and why it matters.

Personal Information You Provide

When you sign up for our programs or reach out to us, you might share:

• Your name and contact details like email address and phone number
• Educational background and professional experience in finance
• Learning goals and areas of interest within financial analysis
• Payment information when you enrol in our courses
• Communication preferences and accessibility requirements

Information Collected Automatically

Our website collects some technical data to improve your experience:

• Device information including browser type and operating system
• IP address and approximate location data
• Pages visited and time spent on our platform
• Course progress and learning activity patterns
• Technical issues or errors you encounter

How We Use Your Information

Every piece of data we collect serves a purpose. We're not in the business of hoarding information for its own sake.

Educational Services

Most of what we collect helps us deliver better learning experiences. We use your information to provide course access, track your progress, and tailor content recommendations. When you're working through advanced financial analysis techniques, we monitor completion rates and engagement to identify where students typically struggle.

Communication and Support

We'll reach out about course updates, upcoming webinars scheduled for late 2025 and early 2026, and administrative matters. If you contact our team at the Parramatta office, we keep records of that conversation to provide consistent support.

Platform Improvement

Analytics help us understand what works and what doesn't. We look at usage patterns to refine our curriculum and fix technical problems. This data gets aggregated so individual behaviour isn't identifiable in our improvement reports.

Data Sharing and Third Parties

We don't sell your personal information. That's a hard line for us. But we do work with some partners to operate our educational platform.

Service Providers We Work With

Payment processors handle transactions securely. Email service providers help us send course notifications and newsletters. Our learning management system stores your course data. Cloud hosting services keep our platform running smoothly.

These partners only get access to information they need to perform their specific functions. We have agreements with them that require proper data protection and prevent unauthorised use.

Legal Requirements

Sometimes Australian law requires us to share information with government authorities. This might happen in response to court orders, legal processes, or to protect our rights and safety. We'll notify you about such requests unless legally prohibited.

Your Privacy Rights Under Australian Law

The Australian Privacy Act gives you significant control over your personal information. Here's what you can do and how to exercise these rights.

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this in a structured format within 30 days. There's no fee for reasonable requests, though we might charge for excessive or repetitive requests that require significant resources.

Correction Rights

If any information we hold is inaccurate or incomplete, let us know and we'll fix it promptly. You can update most details yourself through your account settings, or contact our team for assistance.

Deletion Requests

You can ask us to delete your personal information. We'll comply unless we need to retain certain data for legal compliance, contract completion, or legitimate business purposes. For example, we keep financial records for seven years as required by Australian tax law.

Marketing Opt-Out

You can unsubscribe from marketing emails anytime using the link at the bottom of our messages. This won't affect essential service communications like enrolment confirmations or important course updates.

Data Security and Protection

We use industry-standard security measures to protect your information from unauthorised access, alteration, or destruction.

Technical Safeguards

All data transmission uses encryption protocols. Our servers are hosted in secure Australian data centres with physical security controls. We maintain firewalls, intrusion detection systems, and regular security audits.

Access to personal information is restricted to staff members who need it for their roles. We use multi-factor authentication and regular access reviews to prevent unauthorised internal access.

Organisational Measures

Our team receives regular privacy and security training. We have incident response procedures ready if a breach occurs. We conduct risk assessments when introducing new systems or processes that handle personal data.

Data Breach Notification

If a data breach affects you, we'll notify you and the Office of the Australian Information Commissioner within 72 hours as required by law. We'll explain what happened, what data was involved, and what steps we're taking to address the situation.

Data Retention Periods

We don't keep information longer than necessary. Different types of data have different retention periods based on legal requirements and business needs.

Active Account Data

While your account is active, we maintain your profile information, course progress, and learning history. This lets you pick up where you left off and receive personalised recommendations.

After Account Closure

When you close your account, we delete or anonymise most personal information within 90 days. Some records get retained longer for specific purposes:

• Financial records: 7 years for tax compliance
• Course completion certificates: 10 years for verification purposes
• Legal dispute records: Until resolution plus applicable limitation periods
• Aggregated analytics: Indefinitely in non-identifiable form

Cookies and Tracking Technologies

Our website uses cookies to function properly and improve your experience. You have control over most of these.

Essential Cookies

These keep our platform working. They handle your login session, remember your preferences, and ensure security. You can't disable these without breaking core functionality.

Analytics Cookies

We use these to understand how people use our platform. This helps us identify popular courses, spot technical issues, and improve navigation. These are optional and you can disable them in your browser settings.

Third-Party Cookies

Some embedded content like video players might set their own cookies. We try to minimise these but can't always control third-party behaviour. Check your browser's privacy settings to manage these.

International Data Transfers

We primarily store data in Australia, but some service providers operate internationally.

Cross-Border Data Flows

When we transfer data outside Australia, we ensure adequate protection through contractual guarantees. Our cloud hosting provider maintains servers in Australia, but backup systems might be located overseas in regions with strong privacy laws.

We only work with countries recognised as having adequate privacy protections or implement additional safeguards like standard contractual clauses approved by Australian authorities.

Children's Privacy

Our services target adults pursuing professional development in financial analysis. We don't knowingly collect information from individuals under 18 without parental consent.

If we discover we've inadvertently collected data from a minor, we'll delete it promptly. Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top shows when we last revised it.

For minor changes, we'll post the updated policy on our website. For significant changes that affect how we use your data, we'll notify you by email at least 30 days before the changes take effect. Continuing to use our services after changes go live means you accept the updated terms.

Privacy Complaints

If you have concerns about how we handle your personal information, we want to hear about it and fix the problem.

Our Internal Process

Send your complaint to info@cryloriventa.com with details about your concern. We'll acknowledge receipt within 5 business days and investigate thoroughly. You'll receive a written response within 30 days explaining our findings and any actions we're taking.

External Complaints

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner. They're an independent authority that handles privacy disputes and can investigate your concerns.